Shipping Policy

At Angels In My Garden Pty Ltd, we are committed to ensuring your handcrafted skincare products arrive safely and efficiently. We proudly ship across Australia using Australia Post, selecting the most appropriate service based on your location and the size of your order.

Standard Shipping (Australia)

• Flat Rate: $12.95 AUD

• FREE Standard Shipping: Orders over $119 AUD (excluding bulk orders)

• Estimated Delivery: 2–8 business days after dispatch

Express Shipping (Australia)

• Flat Rate: $21.95 AUD

• Estimated Delivery: 1–4 business days after dispatch

All orders include tracking. Delivery timeframes are estimates only and may vary depending on your location, Australia Post network capacity, weather conditions and peak delivery periods.

Bulk Orders

Shipping for bulk or large-quantity orders is calculated based on parcel weight, dimensions and delivery destination. Free shipping offers do not apply to bulk or wholesale orders.

Order Processing

Each order is carefully prepared, packed and dispatched within 2–3 business days (Monday to Friday).

As our products are handcrafted in small batches, processing times may be slightly longer during promotional periods, public holidays or seasonal demand. If there is an unexpected delay, we will notify you as soon as possible.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you need to update your delivery address, please contact us immediately at care@angelsinmygarden.com.au before your order has been dispatched.

Once an order has been shipped, we are unable to amend the delivery address. Orders returned to us due to an incorrect or incomplete address may incur additional shipping charges before they can be re-dispatched.

Delivery Coverage

We currently deliver throughout Australia.

Selected seasonal products may also be available for delivery within India. Where applicable, shipping options and charges will be displayed at checkout or advised upon request.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost or arrives damaged, please contact us as soon as possible at care@angelsinmygarden.com.au.

We will work closely with Australia Post to investigate the matter and assist in achieving a fair resolution. While we cannot guarantee Australia Post delivery timeframes, we are committed to supporting our customers throughout the process.

Delivery Timeframes

All delivery estimates commence after your order has been dispatched.

While every effort is made to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including Australia Post operational delays, severe weather events, public holidays or other unforeseen events.

Thank you for supporting our Australian small business. We truly appreciate every order and take great care in preparing each product for you.