Refund policy
Refund Policy
Last updated: 15 July 2026
This Refund Policy applies to products purchased from Angels In My Garden Pty Ltd (ABN 60 686 459 316, ACN 686 459 316) through www.angelsinmygarden.com.au.
We are committed to providing high-quality handcrafted skincare products and complying with the Australian Consumer Law (ACL).
Returns
We offer a 30-day return period from the date you receive your order. If you wish to return an eligible item, you must contact us within 30 days of delivery to request a return.
To be eligible for a return, the item must:
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Be unused, unopened and in its original condition.
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Be returned in its original packaging where reasonably possible.
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Include proof of purchase.
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Not be a product that is excluded from return for hygiene or safety reasons, unless covered under the Australian Consumer Law.
To request a return, please contact us at care@angelsinmygarden.com.au.
Returns should be sent to:
Angels In My Garden Pty Ltd
47 Grace Crescent
Kellyville NSW 2155
Australia
Items returned without prior approval will not be accepted.
Change of Mind
Due to the nature of our handcrafted cosmetic and skincare products, we do not offer refunds or exchanges for change of mind.
This does not affect your rights under the Australian Consumer Law.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if:
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your order arrives damaged;
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you receive the wrong product;
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your product is faulty; or
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you believe your product does not meet the consumer guarantees under Australian Consumer Law.
To help us assess your request, we may ask you to provide photographs of the product, packaging and any damage.
If your claim is accepted, we will work with you to provide an appropriate remedy, which may include a replacement, repair or refund, depending on the circumstances and your rights under Australian Consumer Law.
Hygiene & Safety
For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used or tampered with unless:
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the product is faulty;
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the product was damaged during delivery;
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the incorrect product was supplied; or
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you are otherwise entitled to a remedy under the Australian Consumer Law.
Exchanges
If you would like a different product, we recommend requesting a return (where eligible) and placing a new order for your preferred item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 5 business days. Please allow additional time for your financial institution or payment provider to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at care@angelsinmygarden.com.au.
Return Shipping Costs
Unless a product is faulty, damaged, incorrectly supplied or otherwise covered under the Australian Consumer Law, customers are responsible for the cost of returning eligible items.
Order Cancellations
If you wish to cancel your order, please contact us immediately.
Orders that have already been packed, processed or dispatched cannot be cancelled. Where cancellation is possible before dispatch, any payment received will be refunded to your original payment method.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
If a product has a major fault or fails to meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement or refund, together with any other rights available under the law.
Contact Us
If you have any questions, concerns or feedback regarding your order or this Refund Policy, please contact us:
Angels In My Garden Pty Ltd
ABN: 60 686 459 316
ACN: 686 459 316