Privacy policy
Last updated: 9 September 2026
Angels In My Garden operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Angels In My Garden is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details, including your name, address, billing address, shipping address, phone number and email address.
- Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, and information about your past transactions.
- Communications with us, including information you provide when contacting us, such as when making a customer service enquiry.
- Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
- Usage information, including information regarding your interaction with the Services and how and when you navigate or use our website.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, make a purchase or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our website or Services and through cookies and similar technologies.
- From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
- From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to provide the Services, including to process payments, fulfil orders, remember your preferences and items you may be interested in, send notifications relating to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable customer reviews and improve your shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or other permitted methods.
We may also use information about your interactions with our Services to show advertising or content that may be relevant to you, subject to applicable law and your available privacy choices.
Security and Fraud Prevention
We use personal information to provide a secure shopping experience and to detect, investigate or take action regarding suspected fraudulent, illegal, unsafe or malicious activity.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other account access details with anyone else.
Communicating With You
We use your personal information to provide customer support, respond to enquiries, communicate regarding your orders or account and maintain our relationship with you.
Legal Reasons
We may use your personal information where necessary to comply with applicable laws, respond to valid legal processes or requests from government or regulatory authorities, investigate or participate in legal proceedings, enforce our terms or policies, or protect our rights and the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law.
These circumstances may include:
- With Shopify, service providers, vendors and other third parties that perform services on our behalf, including payment processing, website hosting, IT services, analytics, customer support, cloud storage, fulfilment and shipping.
- With business and marketing partners that assist us with marketing, advertising and providing the Services.
- When you direct or request us to disclose information, or otherwise consent to disclosure, such as when information must be provided to a shipping provider to deliver your order.
- In connection with a business transaction or restructuring.
- Where disclosure is necessary to comply with applicable legal obligations or valid legal processes, enforce our terms or policies, protect or defend our rights, prevent fraud or protect the rights and safety of our customers or others.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other third parties, including parties located in countries other than Australia, where necessary to provide and improve the Services.
We may also use Shopify features that process information obtained from your interactions with our store and other merchants using Shopify. In certain circumstances, Shopify is responsible for processing this information, including responding to requests to exercise privacy rights relating to Shopify's processing activities.
To learn more about how Shopify processes personal information and the rights that may be available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites, social media platforms or other online services operated by third parties.
If you follow links to websites or platforms that are not operated or controlled by us, you should review their privacy policies, security practices and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or services.
Information you provide through public or semi-public platforms, including social media platforms, may also be visible to other users and third parties.
The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that third party or its content, products or services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children where doing so would not be permitted under applicable law.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below.
Security and Retention of Your Information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
How long we retain personal information depends on various factors, including whether we need the information to provide the Services, maintain customer or transaction records, comply with legal and regulatory obligations, resolve disputes or enforce agreements.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.
Your Rights and Choices
Depending on where you live and applicable law, you may have rights relating to the personal information we hold about you.
These may include:
- Access: You may request access to personal information we hold about you.
- Correction: You may request that inaccurate or incomplete personal information be corrected.
- Deletion: In certain circumstances, you may request deletion of personal information.
- Portability: In certain jurisdictions, you may have the right to receive certain personal information in a portable format or request its transfer to another party.
- Marketing preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option provided in our emails.
If you unsubscribe from promotional communications, we may still send non-promotional communications where necessary, such as information about your purchases, orders, account or customer service enquiries.
You may exercise applicable rights by contacting us using the details provided below.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have a question or complaint about how we collect, use, store or disclose your personal information, please contact us using the details below.
We will endeavour to investigate and respond to privacy concerns within a reasonable period.
Depending on where you live, you may also have the right to make a complaint to the relevant privacy or data protection authority.
International Transfers
Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside Australia.
As a result, personal information may be transferred, stored or processed in countries other than the country in which you live.
Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.
If personal information is transferred from the European Economic Area or United Kingdom, applicable recognised transfer mechanisms may be used where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements or other operational reasons.
When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date above.
We may provide additional notice of significant changes where required by applicable law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request or complaint, please contact us:
Angels In My Garden
47 Grace Crescent
Kellyville NSW 2155
Australia
Email: care@angelsinmygarden.com.au
Phone: +61 481 824 203